Despatch assistant

Ensuring the accurate and timely flow of orders into the DT warehouse.

To be the first point of contact for Sales, Customer Services, Drivers and DT.

main duties

• Ensure all TC orders are processed via Transend traffic management system and sent to DT in a timely manner and within the agreed cut offs and at the agreed regular intervals to ensure DT have enough work to keep their pick team occupied at all times. 

• Booking returns with the appropriate carrier

• Support the Transport Manager in ensuring the 'least cost routing' methodology is used for all outbound deliveries 

• Ensure all TC third party deliveries receive a pre-delivery phone call

• Provide driver IDs where required (barracks/prisons etc.)

• Sort any Despatch issues, maintaining a high standard of communication between TC and Logos, and their customers and carriers, which also includes: Initiating and providing evidence for all carrier damage claims, dealing with daily delivery problems as and when they occur i.e. short deliveries, misrouted consignments, vehicle breakdowns etc. - This could result in a requirement for special transport being booked 

• Kickbacks

• PODS - Via emails and phone calls

• Providing cover across the team when necessary

• To work closely with the Transport Manager to ensure all areas of the Despatch are running smoothly and within budgetary guidelines

• Assist the Transport Manager with the maintenance of vehicle fleet, to include but not limited to: Ensuring drivers have cleaned their vehicles, collating defect sheets/expenses/tachograph, booking service or maintenance with 3rd parties 

• To perform other reasonable tasks as and when required to do so 

KPI's and Reports

• All POD's to be accessible via POD portal

• Phone answered within 20 seconds